Frequently Asked Questions

Everything you need to know about shopping with Equator Stores.

How long does shipping usually take?

Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund may incur a small restocking fee.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Equator Stores accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or sustainable linen blends.

Can I track my order once it has been placed?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.